Website Recruit Lanka
Customer Support Associate
Colombo | Full-Time
We are recruiting a dynamic Customer Support Associate to join a leading service operation in Colombo. This position is built for an empathetic communicator who excels at resolving complex inquiries while maintaining the highest standards of professional etiquette.
You will serve as the primary voice of the brand, transforming routine interactions into positive experiences through rapid problem-solving and proactive assistance across multiple digital channels.
Core Deliverables
-
Respond to diverse client queries via phone, email, and live chat with precision and speed.
-
Diagnose and troubleshoot service issues to provide definitive, first-contact resolutions.
-
Document detailed interaction logs within the CRM to ensure seamless case tracking.
-
Collaborate with technical departments to escalate specialized requests and monitor progress.
-
Identify recurring feedback trends to help refine internal service protocols and efficiency.
Requirements: Fluency in English, previous experience in a client-facing role, and a commitment to rotating shift flexibility.
Apply now to elevate your career in service excellence.
Job Summary
title: Customer Support Associate
Location: Colombo
More related jobs: Here
To apply for this job please visit lk.linkedin.com.