Website Recruit Lanka
Customer Engagement Associate (Call Center Executive)
Colombo | Full-Time
We are headhunting a high-energy Customer Engagement Associate to join a premier call center operation in Colombo. This is a front-line role designed for a persuasive communicator who excels at building rapport and driving meaningful interactions with a diverse client base.
You will be the vital link between the brand and its audience, responsible for delivering exceptional service while meeting key performance indicators in a fast-paced environment.
Core Deliverables
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Manage high-volume inbound and outbound communications with professional poise and clarity.
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Identify customer needs through active listening to provide tailored product solutions or assistance.
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Record every interaction accurately within the CRM to maintain high data integrity.
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Meet daily engagement targets while upholding stringent quality and compliance standards.
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Troubleshoot service concerns immediately to ensure a seamless and positive user journey.
Requirements: Exceptional verbal English skills, a resilient mindset, and previous experience in a target-driven contact center.
Submit your application today to join an industry-leading team.
Job Summary
Title: Customer Engagement Associate (Call Center Executive)
Location: Colombo, Sri Lanka
More related jobs: Here
To apply for this job please visit lk.linkedin.com.