Job Summary
| Field | Details |
| Position | Customer Service Executive |
| Company / Organization | GBS (gbsweb.net / gbsweb.lk) |
| Location | Mudungoda, Gampaha |
| Key Responsibilities | Handle customer inquiries, provide accurate support, resolve issues, maintain positive relationships |
| Qualifications | Excellent communication skills, positive customer-focused mindset, basic computer knowledge |
| Requirements / Preferences | Experience in customer service is an advantage; preference for candidates in nearby areas (Weliweriya, Yakkala, Delgoda, etc.) |
| Contact / Apply | WhatsApp: 076 676 96 98 | Email: info@gbsweb.net |
Job Introduction
The Customer Support Executive role at Global Business Solutions in Gampaha offers an exciting career pathway for client-focused professionals in the IT and BPO services sector. In this role, you will serve as the primary interface between the company and its global or local client base, managing inquiries, troubleshooting technical or operational issues, and maintaining high customer satisfaction levels across digital channels. Duties include handling incoming calls, responding to support emails, managing live chats, and recording ticket histories in system databases. This position is ideal for energetic communicators aiming to build a strong foundation in modern client relationship management and tech-enabled support operations.
Company Overview
Global Business Solutions Pvt Ltd is a dynamic software development, web engineering, and BPO service provider based in Gampaha, Sri Lanka. Founded with a vision to deliver cutting-edge digital experiences, the company specializes in custom web applications, ERP platforms, UI/UX design, digital marketing, and multi-channel customer helpdesk services. Global Business Solutions fosters a collaborative work culture where innovation, continuous learning, and client excellence drive company growth.
- Company Location: No. 66/13 B, Walawwatta, Belummahara, Mudungoda, Gampaha, Sri Lanka.
Required Skills and Qualifications
- Educational Background: G.C.E. Advanced Level (A/L) completion; a diploma or certificate in Information Technology, Business Administration, or Customer Service is an added advantage.
- Language Proficiency: Excellent written and spoken command of English; fluency in Sinhala (and Tamil as a secondary benefit) for clear communication with diverse clients.
- Technical Aptitude: Familiarity with helpdesk software, CRM ticketing platforms, live chat tools, Microsoft Office, and basic web application concepts.
- Problem-Solving Skills: Strong analytical capabilities to diagnose client difficulties, offer practical solutions, and escalate complex issues efficiently.
- Interpersonal Strengths: Patient demeanor, active listening habits, professional empathy, and emotional composure under high call or ticket volumes.
- Shift Flexibility: Willingness to work flexible shift schedules, including weekends or evening rosters, to support round-the-clock operations.
Why This Job Vacancy Is Special & Estimated Salaries
This vacancy provides exposure to modern IT/BPO environments, structured technical training, fast-track internal promotions into Team Lead or Operations Manager roles, and a positive tech workplace culture.
- Estimated Salary Range: LKR 45,000 – LKR 75,000 per month (depending on experience, shift allowances, and performance incentives).
How to Prepare Your CV for This Job
A targeted CV helps present your profile effectively to the recruitment team at Global Business Solutions. Organize your resume into standard professional sections: Contact Details, Personal Summary, Core Competencies, Career History, and Educational Background.
Highlight key support metrics and competencies in your bullet points, such as ticket resolution speed, CRM navigation, call handling accuracy, and customer satisfaction rates. If you have prior experience in call centers, retail desks, or admin support, emphasize times you successfully resolved client disputes or managed digital queries. Incorporate keywords like multitasking, issue escalation, helpdesk ticketing, and client communication. Keep formatting clean with standard fonts, use clear section headings, limit the document to two pages, and provide details for two professional referees.
How to Apply: Step-by-Step
- Prepare Application Documents: Update your resume into a clear PDF format and gather copies of your educational certificates and National Identity Card (NIC).
- Write a Brief Cover Letter: Outline your customer service background, communication strengths, and interest in joining Global Business Solutions.
- Submit Online via Email: Send your CV and cover letter to the official HR recruitment email address with the subject line “Application – Customer Support Executive – Gampaha”.
- Follow Up on Application: If you do not receive a confirmation within 5 business days, reach out via the official contact telephone line to verify receipt.
- Interview Preparation: Once shortlisted, attend the online or face-to-face interview dressed professionally, ready to demonstrate spoken English proficiency and complete a practical situational test.
Contact Information
- Office Address: No. 66/13 B, Walawwatta, Belummahara, Mudungoda, Gampaha, Sri Lanka.
- Telephone / Hotline: +94 33 224 5422 / +94 76 676 9698
- Email: info@gbsweb.net / careers@gbsweb.net
- Official Website: www.gbsweb.net