Job Summary
| Field | Details |
| Position | Bank Receptionist (Urgent Recruitment) |
| Industry / Sector | Banking & Financial Institutions |
| Age & Gender | 18+ years (Male / Female) |
| Education | Passed G.C.E. O/L |
| Salary & Benefits | LKR 85,000 – 100,000, EPF/ETF, OT allowances, medical & life insurance, concessionary bank loans (housing/vehicle) |
| Perks & Options | Permanent role, placement in preferred location, transport provided, study options while working |
| How to Apply | Apply by calling the phone number listed under “Call Employer” in the advertisement |
Job Introduction
The Bank Receptionist position at DES Financial Institute in Katunayaka serves as a crucial frontline career entry into Sri Lanka’s financial services domain. As the first point of contact for clients, visitors, and corporate stakeholders, the receptionist represents the institute’s professional image and customer care standards. Core duties encompass welcoming walk-in clients, managing PBX telephone switchboards, directing visitors to respective banking departments, handling incoming and outgoing courier mail, and maintaining an organized front desk area. This role is ideal for energetic, customer-centric professionals looking to build foundational skills in banking administration, front-office coordination, and client relationship management.
Company Overview
DES Financial Institute is a prominent financial recruitment and advisory partner operating across Sri Lanka. Dedicated to linking skilled banking talent with leading financial institutions and micro-finance organizations, the institute provides career placement, training, and operational support services. Driven by integrity, compliance, and client satisfaction, DES Financial Institute fosters professional development and career advancement for job seekers nationwide. The Katunayaka branch operates in a high-demand commercial and industrial hub, catering to both corporate clients and local banking consumers.
- Company Location: Katunayaka Branch, Baseline Road, Aweriwatta, Katunayaka, Sri Lanka.
Required Skills and Qualifications
- Educational Background: G.C.E. Advanced Level (A/L) qualification in Commerce, Arts, or Science; a diploma in Secretarial Studies, Front Office Management, or Customer Service is an added advantage.
- Language Proficiency: Strong verbal and written communication skills in English and Sinhala (Tamil fluency is a strong secondary asset) for seamless client interaction.
- Computer & Tech Skills: Hands-on experience with Microsoft Office Suite (Word, Excel, Outlook), basic spreadsheet management, and digital calendar scheduling.
- Telephone Etiquette: Professional voice tone, active listening abilities, and experience managing multi-line phone consoles and call forwarding systems.
- Interpersonal Strengths: Excellent personal grooming, polite mannerisms, high emotional intelligence, and calm composure during busy branch hours.
- Organizational Expertise: Capability to manage visitor logbooks, handle incoming documents, track appointment schedules, and maintain lobby tidiness.
Why This Job Vacancy Is Special & Estimated Salaries
This role offers direct entry into the banking sector without requiring extensive prior banking experience. Employees benefit from formal front-office training, predictable daytime working hours, exposure to corporate finance networks, and clear internal growth paths toward Customer Relationship Executive or Administrative Officer roles.
- Estimated Salary Range: LKR 40,000 – LKR 65,000 per month (inclusive of basic salary, attendance allowances, and performance incentives based on qualifications and experience).
How to Ready Your CV for This Job
Preparing a polished, structured CV is key to capturing the hiring panel’s attention at DES Financial Institute. Divide your resume into concise standard sections: Contact Information, Professional Summary, Core Skills, Work History, and Educational Background.
- Emphasize Reception Skills: Use targeted keywords like front-desk management, visitor coordination, switchboard operation, call routing, and client relations.
- Demonstrate Achievements: Detail previous experiences where you successfully managed customer inquiries, organized administrative records, or represented an organization professionally.
- Maintain Professional Formatting: Utilize clean layout margins, professional fonts (such as Arial or Calibri), bulleted lists, and restrict the length to two pages maximum.
- Add Credible References: Include contact information for two non-related academic or professional referees who can verify your punctuality, work ethic, and communication abilities.
How to Apply: Step-by-Step
- Assemble Document File: Compile an updated PDF resume along with clear scanned copies of your NIC, school leaving certificates, and reference letters.
- Draft a Concise Cover Letter: Write a brief introductory letter expressing your interest in front-office banking administration and why you suit the Katunayaka team.
- Submit via Email: Email your complete application bundle to the recruitment team with the email subject header “Application – Bank Receptionist – Katunayaka”.
- Direct Outlet Drop-off: Visit the DES Financial Institute Katunayaka desk during business hours to hand in a physical copy of your CV to the branch supervisor.
- Prepare for Interview: Shortlisted applicants will be called for a panel interview; attend dressed in formal business attire, demonstrate clear spoken English, and prepare for situational front-desk questions.
Contact Information
- Branch Address: DES Financial Institute, Baseline Road, Aweriwatta, Katunayaka, Sri Lanka
- Head Office / Regional Contact: Wellawaya Road, Monaragala / Katunayaka Hub, Sri Lanka
- Telephone / Hotline: +94 11 744 8096 / +94 76 255 8488